Acrobats (detail), Japanese handscroll, nineteenth century. The Metropolitan Museum of Art, Gift of Mrs. Henry J. Bernheim, 1945.


Volume XII, Number 3 | summer 2019


In 2016, Better Business World Wide hired “mystery shopping providers” to evaluate customer service around the world. The results were compiled in a Smiling Report, which found that Ireland scored the highest: 100 percent of customers received a smile. Shoppers in both Spain and Switzerland were greeted with a smile 97 percent of the time, while the lowest score was recorded in Hong Kong, where smiles occurred in only 48 percent of customer interactions.

A lifetime of happiness! No man alive could bear it: it would be hell on earth.

—George Bernard Shaw, 1903

Lapham’sLapham's seal iconDaily

The Colosseum, attributed to Robert Eaton, c. 1855.
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Monumental Mistakes


Fitness instructor carves his girlfriend’s name into the Colosseum.

c. 1850:

Thompson of Sunderland makes his mark on Pompey’s pillar.